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How to Fix DMARC Setup for White-Labeled Juicer accounts

If your users are not receiving invitation emails
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Mario
Updated 1 week ago
Email deliverability is crucial for effective communication with your audience. If you're using a white-labeled Juicer and have DMARC (Domain-based Message Authentication, Reporting, and Conformance) configured for your domain, you may encounter issues with email deliverability.

This occurs because DMARC policies can interfere with third-party email-sending services. To ensure your emails reach their intended recipients, you'll need to make some adjustments to your DNS records. This guide will walk you through the necessary steps to resolve these issues and improve your email deliverability.

Add DNS records to allow Juicer to send emails on behalf of your domain:

  1. Include mailgun.org in your SPF record. 

  2. Add a new DKIM record:

    • Name: mx._domainkey.mg.<your_full_domain> (e.g., mx._domainkey.mg.feeds.yourcompany.com)

      ⚠️ Important
      Replace <your_full_domain> with the exact domain or subdomain where your feed is hosted. This includes any subdomains you may be using.

      Examples:
      - If your feed is at yourcompany.com, use: mx._domainkey.mg.yourcompany.com
      - If your feed is at feeds.yourcompany.com, use: mx._domainkey.mg.feeds.yourcompany.com

    • Value:
      k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDNuGE+gHX3/SaeNr4BPqXoIqucmnK+QCqf3EhzZB77wzyGI8Rl0OBhCNt7hkDzzVRGZEZGayjphRfLoekXTLdPQBrsTD3EWUfzmLwRqQykBxQzRRQT/ct1k9q8B74Qj6a95pbYejFti2otXqfuaeDxwbqY0wy0vOVSzy3nkoMSGwIDAQAB
After implementing these changes, your DMARC setup will allow Juicer to send emails on behalf of your domain without triggering authentication failures. This should significantly improve your email deliverability rates and ensure that your messages reach your intended recipients' inboxes.

You will find more details about DNS settings for DMARC at https://www.cloudflare.com/learning/dns/dns-records/dns-dmarc-record.


We hope this guide helps you resolve your DMARC setup issues. If you have any questions, encounter problems, or need further assistance, please don't hesitate to contact us:

– Email: hello@juicer.io
– Support portal: https://www.juicer.io/contact-us

Our team is here to help ensure your Juicer experience is smooth and effective.
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