If you're experiencing issues with new posts not appearing in your Juicer feed, follow this checklist to identify and resolve common causes:

1. Check Your Plan and Update Frequency
   • Free plan users: Posts update once every 24 hours.
   • Paid plans offer faster updates (hourly or every 10 minutes).
   • Some sources stop working on the free plan after the one-week trial (i.e., X/Twitter, LinkedIn, all hashtags and stories).
     • This can be solved by upgrading to one of our premium plans.
       
       
2. Recently Added or Refreshed Connections
   • Wait until your next scheduled update for new posts to appear.
   • Verify connections at juicer.io/social-accounts.
     
     
3. Review Feed Settings
   • Check if "Only show posts with images/videos" is enabled.
   • Ensure "Post Order" is set to "Most Recent First".
     
     
4. Check Moderated Posts
   • Look in the "Moderate and Filter" panel for posts awaiting approval.
   • Review filtering settings for unintentional post flagging.
     
     
5. Platform-Specific Issues
   • LinkedIn: Cannot fetch slide shows, reshared posts, document and YT video previews, or GIFs.
   • Instagram:
     • Check for copyright flags on posts.
     • Verify username connections at juicer.io/social-accounts.
     • For hashtag posts, ensure the Facebook connection is active.
   • Facebook:
     • Cannot obtain posts shared by others on your page.
     • Confirm your page doesn't have age or country restrictions enabled.
     • Verify permissions for the Juicer app in Facebook settings.
       • Click "View and Edit" next to the Juicer app. Make sure that "Read content posted on the page" and "Read user content on the page" are granted. You can also grant all permissions. Once the above steps are taken, new posts might appear at your next usual re-sync time.

If issues persist after checking these points, contact Juicer support at juicer.io/contact or email us directly at hello@juicer.io.