1. Are you on the free "Small" plan? Check back at your daily re-sync time.
Your posts will not appear immediately in Juicer when they are posted on the social network. Juicer's various plans update at different times to show new posts. Our free "Small" plan updates
once every 24 hours. Faster updates come with paid plans (juicer.io/plans), such as hourly or every 10 minutes.
2. Did you just add or refresh a connection at juicer.io/social-accounts? Wait until your next usual re-sync time for new posts.
If you just followed the instructions to update a connection at juicer.io/social-accounts, your new posts will not appear immediately. It will take until your next typical update time for our software to obtain new posts, whether that is hourly (Medium plan), every 10 minutes (Large plan), or every 24 hours (Small plan).
3. Check the "Feed Settings" panel of your Juicer dashboard
It's possible that new posts are being hidden in your feed by a display setting. If the "Only show posts with images" or "Only show posts with videos" options are enabled in your "Feed Settings" panel, try turning them off to see if posts are revealed. Also, check the "Post Order" setting to ensure that it is set to "Most Recent First", so new posts would be shown at the top.
4. Check your moderated posts in the "Moderate and Filter" panel
If you have any filtering settings enabled, posts might be going into your moderation area and are awaiting approval. This might be unintentional; a filtering setting might be snagging posts that you don't want it to.
5. View the potential reasons below for some social networks
Juicer is unable to obtain video posts from LinkedIn, or posts that contain document previews or gifs. Some other types of posts might not appear, like job postings. Typical photo/text posts should appear.
Visit juicer.io/social-accounts and make sure that a personal LinkedIn account is connected here, the connection is still valid, and that this account has manager access to any company pages you are displaying in your social wall. Once the above measures are taken, new posts might appear at your next usual re-sync time.
Juicer is unable to obtain IGTV posts or "Reels" posts from Instagram, because the Instagram API does not support this for third-party services at this time. Juicer is also unable to obtain posts from Instagram that the network has flagged for potential copyright infringement (such as use of popular music).
Visit juicer.io/social-accounts and make sure that any Instagram usernames you are displaying in your social wall are also connected here, and that the connections are still valid. Click here for further troubleshooting.
If you are trying to obtain hashtag posts from Instagram, visit juicer.io/social-accounts and make sure that a Facebook account is connected on this page, and that it says "Instagram Hashtag support: Active". If not, click here for further assistance.
Juicer is unable to obtain posts shared by your Facebook page that are made by other users. Facebook will not send these posts to us as a privacy measure.
Another possible issue: Visit juicer.io/social-accounts and make sure that a personal Facebook account is connected that is a manager of any business pages you are displaying, and that the connection is still valid. Also, visit your Business Integrations on Facebook, and click "View and Edit" next to the Juicer app. Make sure that "Read content posted on the page" and "Read user content on the page" are granted. Ideally, you can grant all permissions, to make sure Facebook does not block us. Once the above measures are taken, new posts might appear at your next usual re-sync time.
If you are having problems with other social networks, or if you have checked all of the above possibilities, please contact our support team at juicer.io/contact or by clicking "Help" in the lower-right corner of your screen to reach us through ZenDesk.