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TikTok sources – Adding and troubleshooting

How to add TikTok sources to your Juicer feed—your own account's posts, a hashtag, or a keyword search—plus plan notes and troubleshooting.

Written by Mario T.

This article shows you how to add TikTok as a source in your Juicer feed. You can display posts from your own TikTok account, or pull in public posts by hashtag or keyword search.

👑 A crown marks a feature that needs a paid plan. You can try these free during your trial. See the pricing page to compare plans.

⚠️ Important: After adding a new source, new posts won't appear in your feed right away. They show up at the next scheduled sync, and how often that happens depends on your plan. See the pricing page for details.

A source is any social media account or hashtag whose posts you display. Your sources are shown within the feed, which is the wall of posts you embed on your website.

TikTok source types

TikTok offers three source types. Which one you pick depends on whose content you want to pull in.

  • Username—posts from a single TikTok account, yours or any public account. Best for putting your own TikTok content on your site. You'll connect your TikTok account to Juicer first.

  • Hashtag 👑—public videos tagged with a hashtag you choose. Best for campaigns and events built around a branded tag like #yourevent. No account connection required.

  • Mentions 👑—a keyword search across TikTok. Juicer pulls in public videos whose caption matches your term, whether or not they use a hashtag. Best for brand monitoring, seeing what people post about you even when they don't tag your account. No account connection required.

Username works on every plan. Hashtag and Mentions require a paid plan (free plans can try them during the trial). See the pricing page to compare plans.

Connecting your TikTok account

This step is only needed for the Username source. Hashtag and Mentions sources don't require it.

⚠️ Note: Before you start, go to tiktok.com and log out of any other TikTok accounts. This prevents Juicer from connecting to the wrong TikTok account.

  1. Visit tiktok.com and log in to the account you wish to connect.

  2. Return to https://www.juicer.io/social-accounts and click the red + icon next to TikTok.

  3. You'll be redirected to TikTok and prompted to allow Juicer to get your public TikTok posts.

  4. Once the connection is established, your TikTok account is ready to be added as a source.

    Successful connections appear in the area shown below:

Adding your TikTok posts

  1. Open your Juicer dashboard and click the + Add source button in the pill-shaped bottom menu.

  2. Select TikTok from the list of sources. The Add TikTok source window opens on the Username tab.

  3. You'll see the TikTok account associated with your Juicer profile.

  4. Select the TikTok account you'd like to add and click Add source.

That's it—Juicer will sync your account on a regular schedule and fetch any new posts you publish on TikTok.

Adding a TikTok hashtag source 👑

A hashtag source pulls in public TikTok posts for a hashtag you choose. You don't need to connect a TikTok account for this.

  1. Open your Juicer dashboard and click the + Add source button in the pill-shaped bottom menu.

  2. Select TikTok from the list of sources.

  3. In the Add TikTok source window, switch to the Hashtag tab.

  4. In the TikTok hashtag field, enter the hashtag without the # symbol, for example, ForYou. You can add only one hashtag per source. To track more, add them as separate sources.

  5. Click Add source.

Posts will start appearing in your feed at the next scheduled sync.

Adding a TikTok mentions source 👑

A Mentions source turns a search keyword into a live feed of matching TikTok videos. Where a Username source follows one account and a Hashtag source follows one tag, Mentions searches across TikTok for your term, so it catches relevant videos even when creators don't use a hashtag or tag your account. That makes it the go-to for brand and product monitoring.

  1. Open your Juicer dashboard and click the + Add source button in the pill-shaped bottom menu.

  2. Select TikTok from the list of sources.

  3. In the Add TikTok source window, switch to the Mentions tab.

  4. In the Search keyword field, enter a brand name, product, or topic. Enter the words you want to find, not an @handle. Mentions matches the text of TikTok videos, not account tags.

  5. Click Add source.

You can track one keyword per source. To follow more, add them as separate Mentions sources.

🌿 Tip: a keyword search can pull in a lot. Pair a Mentions source with AI moderation to automatically keep only the videos that are genuinely about you before they reach your public feed.

Mentions work differently on different networks. On TikTok and Reddit, a Mentions source is a keyword search like this one. On X (Twitter), Facebook, Instagram, and LinkedIn, a Mentions source instead tracks posts that tag a specific account or Page. Both help with brand monitoring. They just start from different inputs, a keyword versus an account.

Troubleshooting

  • “We couldn't find the TikTok hashtag #…”
    Check the spelling and enter the hashtag without the # symbol. Make sure the hashtag exists and has public posts on TikTok.

  • No videos for your keyword
    Your search term may be too specific or too new. Try a broader or more popular keyword.

  • Hashtag or Mentions posts stopped appearing
    On the free plan, these sources sync only during your trial. Once it ends, they stop syncing. Upgrade to a paid plan to keep them going. See the pricing page.

  • A Username source shows no posts
    The account may be private (Juicer can only display public TikTok accounts, the owner can switch in their TikTok settings), or the username may be misspelled. Also make sure you connected the right TikTok account.

If your TikTok source isn't pulling in the posts you expect, contact us with your feed name, the TikTok account, hashtag, or keyword involved, and a link to a TikTok post that should be appearing but isn't, and we'll take a look.

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