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Missing Instagram posts — check if they are Reels or collaborative posts

When a customer reports missing Instagram posts, the most common causes are Reels (which require a separate source) and collaborative posts (which are not supported).

Written by Mario T.
Updated today

Common causes of missing Instagram posts

If some of your Instagram posts are not appearing in your Juicer feed, there are two likely reasons:

1. The missing posts are Reels

Instagram treats Reels as a separate content type from regular photos and videos. A standard Instagram source in Juicer only fetches photos and videos—not Reels. To display Reels, you need to add a separate Instagram Reels source.

Check your Instagram profile—if the missing posts appear under the Reels tab (the clapperboard icon), they need a dedicated Reels source in Juicer.

How to add Instagram Reels

  1. Go to your feed dashboard

  2. Click + Add source

  3. Click the Instagram icon

  4. Select your Instagram username from the dropdown

  5. Set Content type to Reels

  6. Click "Add source"

Your Reels will start appearing in your feed shortly after adding the source.

2. The missing posts are collaborative posts

Instagram collaborative posts (posts co-authored with another account) are not available through the Instagram API. Instagram does not consider collaborative posts as owned by any single account, so third-party platforms like Juicer cannot access them. Unfortunately there is no workaround for this limitation.

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